April - June 2020Media & Entertainment7adoption rate within gaming, but regardless we knew it was something our guests wanted and knew we had to think outside the box to get it.So we partnered with a company called SightLine to pioneer a solution that makes cashless and ticketless gaming a reality. Through use of their Play+ product, guests can fund a special player card online, via app or at the cage and then use that card to transfer money to their machine. While they are playing, they can check the status of their card on the slot machine itself or via the app and continue to add funds as needed. When finished, relevant funds are moved back to the card from the machine so they do not have to print a ticket if they are not yet done gaming. They simply visit another machine and keep on playing. In addition, the underlying card is actually Discover so they can use it outside of gaming at any merchant that accepts that card.Guest Room TechnologyDespite the Mohegan properties having some of the nicest rooms in the industry, I've learned through focused research, guest feedback and some of my own travels that guests want more. They want their room to have the same or better technology as they have in their family room, to have everything easily at their fingertips when they get back to their room after a long day of business, shopping or gaming and even the ability to watch their favorite shows wherever they are. Bottom line is: they want to feel at home. But yet there was no clear program out there to adopt. So we created a technological vision to give our guests exactly that and more, and are in the process of implementing this in all of our rooms.Using an iPad as an in-room control device, the guest can access all room amenities without ever leaving the bed. This includes things like TV control, thermostat, lighting, ordering extra pillows...even ordering room service. The large LED TV is 100 percent HD and allows guests to stream video from their own devices so they can easily catch up on their favorite shows. Power and USB outlets are conveniently located throughout the room, including bedside, to make it as easy as possible to charge the 2.5 devices that each guest carries. Finally, all of these systems are online for efficient operation and tracks guest activity so we can easily personalize their next visit without them even asking.Again, some may argue that this kind of technology in these spaces is overkill since we should be focused on getting these guests to the gaming floor. But why should we ignore their needs within the room? Why shouldn't the superior guest experience continue?In today's age, it's critical to approach projects an d challenges with the guest perspective always in mind as the end result can become a differentiator in a highly competitive market. Teamed up with superior guest service and a focus on the ultimate guest experience, technological innovation will always set a property apart from its competitors. Trampled flowers are everywhere. Find them and make your own pathways. Using an iPad as an in-room control device, the guest can access all room amenities without ever leaving the bed
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