Comcast Announces Shakira Shanks as its New Director of Customer Experience

Shakira will oversee customer experience activities through the state’s various lines of business in this role.

FREMONT, CA: Comcast, a global media and technology company, announced Shakira Shanks as the new Director of Customer Experience in Washington. Shakira will oversee customer experience activities through the state’s various lines of business in this role.

“Our goal is to deliver a simple, consistent, and excellent service experience that exceeds the needs and expectations of Comcast customers in Washington,” said Rodrigo Lopez, Region Senior Vice President, Comcast Washington. “I am delighted to have Shakira Shanks as our new Customer Experience Director. She is the leader we need to meet that commitment.”

Shakira spent 20 years at Verizon, where he held positions in customer service, retail business , and management, including leading a 1,000-person team that dealt with customer escalations and supported frontline operations. She graduated from Washington State University with a Bachelor of Arts in Social Science, Human Development, and Criminal Justice. She serves on the board of the Washington Region Black Employees Network and the West Division Diversity, Equity, and Inclusion Council and is a respected member of two Comcast employee organizations. She is also a member of the Young Professionals network of the Metropolitan Seattle Urban League.

Comcast is passionate about Washington, where its employees represent over 1.6 million residential and business customers throughout the state. The business is the largest provider of XFINITY video, high-speed Internet, ‘smart home,’ and phone services in Washington. Its Comcast Business team provides Ethernet, Internet, WiFi, Voice, TV, and Managed Solutions to help companies transform with technology.

Comcast has spent 2.5 billion dollars in Washington since 2011 to develop, improve, and sustain its systems, networks, and infrastructure. As a result, the business has been able to improve the functionality, power, reliability, and efficiency that they provide to its customers. Comcast has spent billions of dollars in its network, both locally and nationally, to satisfy consumer demand, and speeds have now risen 18 times in the last 18 years, with speeds ranging from 15 Mbps to 1 Gbps for residential customers and up to 10 Gbps for business customers in most of Washington State.